Hair Cut Trauma

Today started off pretty good. The weather was beautiful everything seemed to flow well as far as time goes, so I decided while out running errands today would be the day... I would get my hair trimmed.

My hair comes a little more than half way down my back and for the most part is one length, or at least was. I knew it needed the ends cut, it's been about a year, so I ran in to get it trimmed. I do not think I have ever had a stylist that was so rude in all my life!

She started with the usual, what do you want done? I replied just an inch or so off and maybe some layers around the front. I am tired of it just hanging against my face when it's down. She picked up my hair and let it fall back down saying "an inch is really not that much". My reply, "I know but I like the length so just an inch or so off the back will be fine." She then proceeds to get it wet and ask what I normally do to it and what products do I use on it. Oh, nothing really fancy; I wash and condition it and that's about it. Most of the time I pull it back or pin it up. She then informs me that although I do not have any damage to my hair it is "horribly dry" and I need to buy some of her fabulous deep conditioning $12.00 a bottle shampoo. The same stuff I heard her talk the previouse customer into buying after the first line. I politely say no thank you.

Does she get the hint? No way, she does not stop commenting on my hair, and I have to be honest my hair is thick but not dry. She finally gets it almost done and at this point I am feeling uncomfortable and ready for the cut to be over, she ask if it is OK, I say yes and she again tells me it needs about 3-4 inches more off the back to look more stylish. Come on guys, I am in my mid 30's, I have three children that I home school, I have a home based business and I take care off all my husbands bookkeeping. A stylish cut is not my top priority. I like to look nice and I do take care of myself but looks are not the end all for me and my husband likes my long hair!

Her final comment, she informs me that my hair is so dry she would consider it dehydrated and surely I can afford to spend a little money on "good" shampoo for myself.

I was so glad to get out there! I stayed polite and never showed my annoyance but I certainly did not tip her. Please tell me, is this normal? What would you have done?